WITH TRANSPARENCY COMES EFFICIENCY

Hilti ON!Track - Frequently Asked Questions

General

Q. Is ON!Track based on GPS?
A. ON!Track is transaction-based, not GPS-based. You can transfer your assets to any location or responsible employee set up in your personalised ON!Track System. This allows you to maintain and monitor ownership of your assets. ON!Track Smart Tags are Passive RFID Tags, which mean they don't need their own power source. This robust and cost effective tag type is small enough to be applied to any kind of asset.

Q. Why can't we have a GPS-based solution?
A. GPS-based system may not necessarily provide exact ownership details of your assets. You may not get the exact location of your assets (if assets are left in the basement or across multiple floors in a building without ownership for example). A GPS-based system would also require that the tags have their own power supply. This would make the tags much more expensive, and also much larger (making them unsuitable for certain tools and assets).
Software

Q. Where will my data be stored?
A. The data is stored in the server located in Western Europe

Q. Who owns my asset data?
A. It is your data and we don't have access to any specific data.

Q. Can Hilti see my asset data? Will I start receiving sales leads from Hilti once I've signed up to ON!Track?
A. No, we don’t have access to any customer specific data. We ensure the handling of the contract data conforms to data protection guidelines as set by the EU (a data protection standard that was developed by the European Commission). We create an admin-level account at the beginning of your contract to help with setup and implementation, but delete this account once we handover your ON!Track Account.

Tags

Q. Are the tags robust? Won't they peel off?
A. The tags have been developed with the help of 3M and are comprised of up to 9 layers per individual tag. They have been tested extensively in a construction environment for robustness. The Hilti Repair Team will replace any damaged tag they identify if an ON!Track Tool is sent in for repair.

 Contract

Q. What is the term of the contract? When does the contract end?
A. It is a monthly contract without any end date

Q. Can I opt out?
A. Yes. You can cancel the software subscription contract anytime with two-month notice

Q. When does the invoice start?
A. The invoice will start on the 1st day of the following month

Q. What would happen if I exceeds or  the threshold of the asset bucket?
A. Our customer service team will contact you to discuss the status and change the asset bucket from the following month accordingly

Q. Can I change the term from monthly to yearly?
A. Please contact our customer service team.

*dependant on usage